All treatments are non-refundable once administered.Change of mind does not entitle the client to a refund.Results of injectable treatments can vary between individuals; no specific outcome is guaranteed.If you experience a concern or unexpected outcome, please contact the clinic as soon as possible so we can do a thorough assessmentRefunds will only be considered in exceptional circumstances and at the sole discretion of the clinic.Deposits are non-refundable but may be transferred to another appointment if cancelled with at least 48 hours’ notice.Missed or late appointments may result in forfeiture of the deposit.

We do not offer refunds for change of mind on skincare products.For hygiene and safety reasons, we cannot accept returns or exchanges on opened or used products.If a product is faulty, damaged, or incorrect, please notify the clinic within 7 days of purchase with proof of purchase.Where required under Australian Consumer Law, you are entitled to a repair, replacement, or refund for products that are faulty or not as described.Reactions can occur with skincare products; individual sensitivity does not constitute a fault. We recommend patch testing prior to use.Unopened products may be exchanged at the clinic’s discretion.

We offer flat-rate shipping of $15 Australia wide and Express $20 on all skincare product orders.Orders are processed within 1–3 business days (excluding weekends and public holidays).Standard shipping: 3–7 business daysExpress shipping: 1–3 business daysDelivery times may vary depending on your location and the postal carrier.Once your order has been dispatched, we are not responsible for delays caused by the postal service.Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and proof of purchase so we can assist.Tracking: Once your order has been dispatched, you will receive a tracking number via email or SMS (where applicable) to monitor your delivery.

Local pickup is available by appointment only.You will be notified when your order is ready for collection.